We like things to be simple.
1: Download the order form and send your rolls to us (tracking preferable)
2: Shoot us a quick email at email@example.com and let us know whats on the way. This way we can keep an eye out for your killer negatives! We will also let you know when we got them.
3: We do our deal (hardwork + magic) and send you a link to your photos ASAP
Upon delivery of film we will typically process and scan your color negatives in 2 business days. We’re good like that. We do at times have high volume weeks. We do our best to get you your photos as soon as possible.
We will shoot you over an email with a Dropbox link to your scans immediately after film is processed.
Credit cards will only be charged after film is processed.
Negatives will be returned by USPS at a flat rate of $6.00 with the exception of large/international orders. Don’t need your negatives? Consider selecting “no” for negative return option on the order form to keep shipping costs down. Please allow 15 business days for negatives to be returned. Negatives will be returned in uncut rolls. If you need a different cut, once again, you’re good. Just let us know.
We strongly suggest getting a tracking number on your order. We cannot be held responsible for anything that is lost or stolen in the mail.
Still have questions? Have a weird request? Send us an email. Hello@qwdlab.com
1238 Callowhill Street Suite 403
Philadelphia, PA 19123