We like things to be simple.
1: Download the order form and send your rolls to us (tracking preferable)
2: Shoot us a quick email at firstname.lastname@example.org and let us know whats on the way. This way we can keep an eye out for your killer negatives and helps us plan the week! We will also let you know when we got them.
3: We do our deal (hardwork + magic).
4. We send you an invoice and upload your photos for delivery.
Upon delivery of film we will typically process and scan your negatives in 14 business days. Large orders require additional processing time and processing times are subject to delays during high volume periods. Please don’t hesitate to shoot us an email about the status of processing.
We will shoot you over an email with a Dropbox link to your scans immediately after film is processed.
Credit cards will only be charged after film is processed via PayPal invoice.
Negatives will be returned by USPS at a flat rate of $6.00 (2019 USPS Increase) with the exception of large/international orders. Don’t need your negatives? Consider selecting “no” for negative return option on the order form to keep shipping costs down. Please allow 15 business days for negatives to be returned. Negatives will be returned in uncut rolls. If you need a different cut, once again, you’re good. Just let us know.
We strongly suggest getting a tracking number on your order. We cannot be held responsible for anything that is lost or stolen in the mail.
Still have questions? Have a weird request? Send us an email. Hello@qwdlab.com
1238 Callowhill Street Suite 403
Philadelphia, PA 19123